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Traditional 911 Service
911 is the official national emergency number in the United States. Dialing 911 quickly connects you to a Public Safety Answering Point ("PSAP") dispatcher trained to route your call to local emergency medical, fire, and law enforcement agencies. Some telephone service operators can offer Enhanced 911 (E911) which offers the additional assurance of being able to identify the telephone number and physical location of the 911 call automatically. This additional identification provides the added security of knowing the caller’s location, assisting the caller in the case where the caller does not know the address or cannot relay the information to the dispatcher.
911 Service is an important feature of the Internet Phone Service from FLORIDA HIGH SPEED INTERNET. Our goal is to offer our Internet Phone Service customers reliable access to 911 services in times of emergency, but it is important for all customers to understand the difference between traditional 911 service and the availability of 911 service on any VoIP network such as our Internet Phone Service.
FLORIDA HIGH SPEED INTERNET 911/E911 Capability
All FLORIDA HIGH SPEED INTERNET Internet Phone Service customers are required to register their service location address before activation of the service. When you dial 911, we will use the address you provided to determine which PSAP we should route your call, and we will then route your 911 call to that PSAP.
Key Differences Between Traditional 911 and FLORIDA HIGH SPEED INTERNET 911/E911:
Required Registration: FLORIDA HIGH SPEED INTERNET requires registration of your specific service location at time you request service. A customer address that cannot be verified will not be served by FLORIDA HIGH SPEED INTERNET Internet Phone Service. You must also acknowledge that you understand and agree to the limitations of FLORIDA HIGH SPEED INTERNET’s 911/E911 service before we will activate service to you.
Moves or change of address: If you move the equipment to a different address other than the one we have on filed for the service location you must update your 911 address information. Changes are not immediate and may take 3-5 business days to complete. If we can provide 911/E911 service at the new location, you will receive an email confirmation with the updated address information.During any period the address is being updated, the 911/E911 may not work properly. If we cannot provide 911/E911 at a location, we may elect not to offer you Internet Phone Service and notify you that because we cannot provide 911/E911 service at the new location we must discontinue service.
Busy Signal: Just like traditional 911/E911 service, you may receive a an "all lines to be busy," or "circuits are full” at the time of a 911 call. This is especially true during any peak 911 usage times such as hurricanes, earthquakes, or other public warnings. 911 calls may receive a busy signal, recorded message or be routed to an alternative PSAP in such instances. The inability to properly place a call to 911 could result in serious injury or death to you if emergency services are delayed. If circuits are overloaded you may be unable to place telephone calls, including calls to 911.
Network Outages: FLORIDA HIGH SPEED INTERNET Internet Phone Service operate over and are dependent upon FLORIDA HIGH SPEED INTERNET’s high-speed Internet connection, therefore, any outage or interruption of your Internet connection will also affect your phone service and you will not be able to dial 911 or place any other telephone calls. In addition, Breard Wireless must perform regular maintenance on its FLORIDA HIGH SPEED INTERNET network. In some cases this may require FLORIDA HIGH SPEED INTERNET to temporarily interrupt the Service. FLORIDA HIGH SPEED INTERNET cannot guarantee that your Service will not be interrupted, and cannot always give advance notice of such interruptions. During an interruption you will be unable to place telephone calls, including calls to 911, and if there is an emergency your inability to call 911 could result in serious injury or death.
Power Outages: FLORIDA HIGH SPEED INTERNET Internet Phone Service is dependent upon a constant power source, therefore, during any electrical power outage, your FLORIDA HIGH SPEED INTERNET Internet Phone service including 911/E911 will not be available. This means that you will be unable to place telephone calls, including calls to 911, until the electricity is restored, and if there is an emergency your inability to call 911 could result in serious injury or death.
YOU SHOULD NOT RELY ON THE INTERNET PHONE SERVICE AS YOUR PRIMARY METHOD TO OBTAIN EMERGENCY SERVICES. IF YOU DO NOT FEEL COMFORTABLE WITH THESE LIMITATIONS, WE SUGGEST YOU MAKE ALTERNATIVE METHODS AVAILABLE TO CALL 911 OR OTHERWISE OBTAIN EMERGENCY SERVICES, SUCH AS THROUGH A TRADITIONAL TELEPHONE LINE OR A MOBILE PHONE.
It is important for you to understand the limitations of the FLORIDA HIGH SPEED INTERNET Internet Phone Service, and that you ensure that family members who use the Service also understand the limitations. We strongly encourage you to share this information with anyone who will, or may, place calls using your FLORIDA HIGH SPEED INTERNET Internet Phone Service.
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