Acceptable Use Policy
Effective October 1, 2013
THIS ACCEPTABLE USE POLICY IS EXPRESSY MADE A PART OF ANY AGREEMENT WITH FLORIDA HIGH SPEED INTERNET FOR USE OF ITS SERVICES TO COMMERCIAL AND RESIDENTIAL CUSTOMERS. PLEASE READ THIS ACCEPTABLE USE POLICY CAREFULLY YOU WILL BE EXPECTED TO FOLLOW IT. THIS ACCEPTABLE USE POLICY MAY BE REVISED FROM TIME TO TIME BY FLHSI AS SET FORTH BELOW.
FLORIDA HIGH SPEED INTERNET (hereinafter "FLHSI") has created this Acceptable Use Policy ("AUP") governing FLHSI's service (the "Service") to ensure the integrity of its wireless broadband network and enhance the use of the Services for all of FLHSI's customers by designating standards for acceptable and unacceptable use. This AUP is part of the agreement between FLHSI and you and shall be deemed as part of and incorporated into FLHSI's Terms of Service (the "Terms of Service") found at www.flhsi.com/terms. BY USING THE SERVICE YOU AGREE TO BE BOUND BY AND COMPLY WITH THE TERMS AND CONDITIONS OF THIS AUP.
Nature of the Service.
The Service provided to you is intended for reasonable, periodic, non-continuous use by a person using a computing device, consistent with the type of use made by a typical individual consumer of our Internet services. Examples of allowed uses of our Service include web surfing, sending and receiving email, sending and receiving photographs, occasional on-line gaming, and the occasional non-continuous streaming of videos and downloading of files. Examples of uses that are not permitted include the continuous unattended streaming, downloading or uploading of videos or other files, maintaining an unattended or continuous uninterrupted connection to the Internet such as through a web camera or machine to machine connections that do not involve active participation by a person, or operating an Internet hosting service such as web hosting or gaming hosting. You may not use the Service in a manner that impairs the user experience of other users, or that otherwise impairs network performance. Both fixed wire-line Internet service and wireless Internet service have limited bandwidth capacity. Like fixed wire-line service, FLHSI’s Service can suffer from congestion and reduced performance when usage by some individuals exceeds the usage of typical individual consumers, thus having a negative impact on the entire network. This AUP is intended to ensure that the activities of a few users do not unfairly impair the activities of all users of the Service.
Prohibited or Actionable Activities.
To preserve the ability of all of its customers to use FLHSI's network and the Internet without interference or harassment from other users, and as a condition of the Service, FLHSI prohibits you from engaging in the following activities:
Unlawful or Improper Use of the Service.
You may not use the Service in a manner that is unlawful, harmful to or interferes with use of FLHSI's network or systems, or the network of any other provider, damages, disables, or impairs any FLHSI property, interferes with the use or enjoyment of services received by others, infringes intellectual property rights, results in the publication of threatening or offensive material, or constitutes spam or e-mail abuse, a security risk or a violation of privacy.
You may not use the Service to store, post, transmit, or disseminate material or information that is unlawful, harmful, threatening, abusive, harassing, libelous or defamatory, hateful, obscene, indecent, or otherwise objectionable or which encourages or participates in conduct that would constitute a criminal offense, gives rise to a civil liability, or otherwise violates any local, state, federal, or international law, order, rule, or regulation.
You may not use the Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, or fax blasting (collectively, "Spam"). Violation of the CAN-SPAM Act of 2003, or any other applicable laws regulating e-mail services, constitutes a violation of this AUP. FLHSI considers any unsolicited commercial mail to be Spam, regardless of the amount of mail sent, unless the recipient has specifically requested the information. An e-mail may be "unsolicited" for purposes of this AUP if (1) the recipients' e-mail addresses were not obtained through a personal or customer relationship between recipient and sender, (2) recipients did not affirmatively consent to receive communications from the sender, or (3) recipients have opted out of receiving communications from sender when given the opportunity to do so.
You may not use the Service to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as "pyramid schemes", "Ponzi schemes", or "chain letters." You may not use techniques to hide or obscure the source of any e-mail or other communication.
You may not use the Service to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity, or to create a false identity for the purpose of misleading others. Without limiting the foregoing, you may not use invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing.
You may not use the Service to upload files or transmit any material that contains viruses, worms, Trojan Horses time bombs, cancelbots, corrupted files, or other code that manifests contaminating or destructive properties. To protect our customers FLHSI does monitor Internet ports that are considered to be security risks as determined by FLHSI in its sole discretion.
You may not use the Service to store or collect, or attempt to store or collect, non-public personal information about third parties without their prior knowledge and consent.
Excessive Utilization of Network Resources.
Wireless networks have capacity limits and all customers can suffer from degraded or denied service when one or a small group of users consumes disproportionate amounts of a wireless network's resources. FLHSI, therefore, will monitor both overall network performance and individual resource consumption to determine if any user is consuming a disproportionate amount of available resources and creating the potential to disrupt or degrade the FLHSI network or network usage by others. This process of monitoring both overall network performance and individual resource consumption is consistent with the description of the nature of the Service previously described in this AUP. FLHSI reserves the right to engage in reasonable network management to protect the overall network, including analyzing traffic patterns and preventing the distribution of viruses or other malicious code. During periods of congestion, FLHSI may uses various techniques such as reducing the data rate of individual bandwidth intensive users whose use is negatively impacting other users. This temporarily limits the amount of bandwidth available to the bandwidth intensive users until the congestion has diminished, at which point FLHSI will endeavor to lift any limits it may have imposed on bandwidth intensive users during the period of congestion. FLHSI may also consider historical usage patterns when temporarily reducing the data rate of bandwidth intensive users during periods of congestion. When feasible, upon observation of an excessive use pattern, FLHSI will attempt to contact you by email or telephone to alert you to your excessive use of bandwidth and to help you determine the cause. It excessive use is ongoing or recurring and repeatedly having negative effects on other subscribers of the Service, FLHSI reserves the right to immediately restrict, suspend or terminate your Service without further notice in order to protect the network and minimize congestion caused by the excessive use. While the determination of what constitutes excessive use depends on the specific state of the network at any given time, excessive use is determined by resource consumption relative to that of a typical individual user of the Service and not by the use of any particular application. While FLHSI has unlimited usage, the term "unlimited" means that we will not place a limit on how much data you upload or download during a month or other particular period, however, it does not mean that we will not take steps to reduce your data rate during periods of congestion or take other actions described in this AUP when your usage is negatively impacting other subscribers to our Service. FLHSI may perform reasonable network management such as reducing the data rate of bandwidth intensive users during periods of congestion, will apply to your use of the Service.
Use of Your Account by Others.
You may not, through action or inaction, allow others to use the Service for illegal or improper activities or for any purpose or in any manner prohibited by this AUP nor may you reproduce, duplicate, copy, sell, provision, resell, rent, lend, pledge, transfer, distribute or exploit any portion of the Service or hardware without FLHSI's prior written consent. You may not permit your network (home or business), through action or inaction, to be configured in such a way that gives a third party the capability to use the Service in an illegal or improper manner or for any purpose or in any manner prohibited by this AUP.
You are solely responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Service for the reconstruction of any lost data.
AUP Enforcement and Notice.
Customer's failure to observe the guidelines associated with this AUP may result in FLHSI taking actions that may range from a warning to a suspension or termination of Service. When feasible, upon observation of a violation of this AUP, FLHSI may attempt to contact you by e-mail or otherwise to notify you of the violation. FLHSI reserves the right, however, to act immediately and without notice to restrict, suspend or terminate Service, if it reasonably determines that your conduct may: (1) expose FLHSI to sanctions, prosecution, civil action or other liability; (2) cause harm to or interfere with the integrity or normal operations of FLHSI's network or networks with which FLHSI is interconnected; (3) interfere with another FLHSI customer's use of the Service; (4) violate any applicable law, rule or regulation; or (5) otherwise present an imminent risk of harm to FLHSI or its customers. In the event of termination and you correct any situation which caused the condition that lead to termination, a new installation fee may apply to reconnect to the Service. Except as expressly provided herein, the rights and remedies of FLHSI are cumulative and not exclusive of any rights or remedies that FLHSI may otherwise have at law or in equity. Waiver of any violation of this AUP by FLHSI shall not act as a waiver of any subsequent violation, nor shall it be deemed to be a waiver of the underlying obligation or term. No failure or delay by FLHSI in exercising any right or remedy hereunder will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The only method of wavier for a violation of FLHSS’s AUP is a written agreement between Customer and FLHSI concerning the use and may require such things as an upgraded tiered plan for dedicated bandwidth use. You should read this AUP in conjunction with all of our terms and conditions found at www.flhsi.com. FLHSI has the right but not the obligation to monitor or restrict any uses of the Service that FLHSI reasonably believes in its sole discretion violates this AUP, any part of the Terms of Service, or applicable law. You are solely responsible for all content that you transmit or receive utilizing the Service, and are responsible for abuse of your account by others.
FLHSI requests that any person who becomes aware of a violation of this AUP report the information to FLHSI at firstname.lastname@example.org. If available, please provide the IP address used to commit the alleged violation and the date and time of the alleged violation. FLHSI may take any appropriate action as it reasonably deems fit in its sole discretion, including, but not limited to, one or more of the following actions in response to a report: issue a warning; suspend the subscriber's newsgroup posting privileges; suspend the subscriber's account; terminate the subscriber's account; bill the subscriber for administrative costs and/or reactivation charges; bring appropriate legal action to enjoin violations and/or to collect damages, if any, caused by violations; or take no action.
Notices and Procedure for Making Claims of Copyright Infringement.
Pursuant to Title 17, United States Code, Section 512(c)(2) (as amended), FLHSI’s designated agent for notifications of claimed copyright infringement is Florida High Speed Internet c/o Christopher J. Coleman, Esquire, 1311 Bedford Drive, Melbourne, Florida 32940, Attn: Copyright Infringements. Note that inquiries that comply with applicable federal law only will receive a response.
Revisions; Reservation of Rights.
FLHSI reserves all rights including the right to revise, amend, or modify this AUP or any other Policy at any time, by sending you an email notification to the email address associated with your account, including without limitation email notification with any ordinary billing. If your billing is less frequently than monthly, you expressly agree you shall visit the terms and conditions portion FLHSI’s website found at www.flhsi.com. Such amendments or modifications will become effective on the date we send them to you by email, or post them on our website, whichever is earlier; afterwards, your continued use of the Service will constitute your acceptance of any such amendments or modifications. However, if you do not wish to continue Service after a change that is materially disadvantageous to you, you may terminate this Agreement by providing email notice to FLHSI at email@example.com within twenty (20) days of the effective date of the modification.